All of your Flux invoices live in one place in your account settings. From there you can pay any open invoice, download a PDF copy of any paid invoice, and change the card used for your plan. This article walks you through each one.
Where to find your invoices
Open Flux and click your profile avatar in the top right corner.
Select Settings.
Go to Payments.
Each invoice row shows the description, the date, the amount, and a status chip: Paid, Open, Past due, or Refunded. Unpaid invoices are grouped at the top of the list. Each group shows your 4 most recent invoices. Click Show All to see the rest.
Below your invoices, the same page has a Payment Method section and a Billing Information section.
Pay an open invoice
An invoice with the status Open or Past due still needs to be paid. These rows show a Pay button.
Click Pay on the invoice you want to settle.
A secure payment page opens in a new tab.
Confirm or update your card details and complete the payment.
Return to Flux. The invoice status changes to Paid within a few moments. Refresh the page if it does not update right away.
If your plan was paused or limited because of an unpaid invoice, access is restored once the payment goes through.
Payment did not go through?
If the payment fails, the most common causes are an expired card, insufficient funds, or a bank that declined the charge. Update your payment method, and then try again. For the steps, see How to update your payment method.
If it still fails, contact Flux support.
Update your payment method
To change the card that Flux charges for your plan, or to pay one invoice with a different card, see How to update your payment method.
Download an invoice
Any invoice with the status Paid shows a View button.
Click View on the invoice you need.
The invoice opens in a new tab on a secure payment page.
Click Download invoice to save the PDF. Click Download receipt if you need the receipt as well.
The PDF shows the billing details saved on your account, such as your company name, address, and tax ID. To change these for future invoices, scroll down to the Billing Information section on the same Payments page. For more detail, see How to update your billing information.
Can't find the option there?
The Payments page in your personal Settings only shows invoices for your own plan. Invoices for a team or organization plan are in the organization's Settings: open the organization's profile, click the Settings tab, then click Payments. Only organization owners can see this page.
If nothing happens when you click Pay or View, your browser may have blocked the new tab. Allow pop-ups for flux.ai and try again.
Need help?
If you cannot find an invoice, a payment keeps failing, or you need a change on an invoice that was already issued, contact Flux support. Include the email address on your Flux account and the invoice date or amount.