We hope you have a great experience using Flux, but if you run into any issues or have questions, we're here to help!
Slack Community
The best place for support using Flux is our Slack community. You'll be able to ask questions directly to the Flux team and meet other engineers, designers, and hardware enthusiasts using Flux.
We're a remote company with team members in most time zones, and all of us are present in Slack. This makes it the fastest way to get your questions answered, as it's very likely that someone from Flux will be online.
Getting the Most from the Slack Community
Use the appropriate channels: Post your questions in the relevant channel for faster responses
Share project links: When asking for help with a specific project, include a link to it
Be specific about your issue: Clearly describe what you're trying to accomplish and what's not working
Include screenshots: Visual references can help others understand your problem more quickly
Check pinned messages: Many channels have important information pinned that might answer your question
Found a Bug?
If you happen to find any unexpected behavior while using Flux, please report it using our support chat. Someone from the engineering team will take care of it and let you know when it's fixed. You can also let us know what you'd like to see in Flux.
How to Submit an Effective Bug Report
When reporting a bug, please include:
Steps to reproduce: Detailed steps that consistently trigger the issue
Expected behavior: What you expected to happen
Actual behavior: What actually happened
Browser and OS information: Your browser version and operating system
Screenshots or recordings: Visual evidence of the issue when possible
Project link: A link to the project where the issue occurred (if applicable)
YouTube Tutorials
Explore our library of video tutorials, crash courses, and recorded events.
Recommended Videos for Beginners
Contact Us Directly
You can contact us directly at help@flux.ai if none of the above options solve your problem.
Troubleshooting Common Issues
Account Access Problems
Reset your password through the login page
Clear your browser cookies and cache
Ensure you're using the email address associated with your Flux account
Design Import/Export Issues
Check that your files are in a supported format
For large designs, try importing in smaller sections
Verify that all required files are included in your import package
Performance Concerns
Close unnecessary browser tabs to free up memory
For complex designs, consider breaking them into modules
Use the object tree to hide layers or components not currently being worked on
What's Next
Now that you know how to get help with Flux, you might want to explore:
What is Flux? - Learn more about the Flux platform
The Flux Method - Understand Flux's design philosophy
First Project in Flux - Follow a step-by-step guide to create your first project
Frequently Asked Questions - Find answers to common questions about Flux