Getting Help with Flux: Support Resources and Community
Contact Flux support if you have a question or issue. If you have a Flux account, open the support chat from the top-right menu.
Found a Bug?
Report unexpected behavior in the support chat. You can also send feature requests there.
How to Submit an Effective Bug Report
When reporting a bug, please include:
Steps to reproduce: Detailed steps that consistently trigger the issue
Expected behavior: What you expected to happen
Actual behavior: What actually happened
Browser and OS information: Your browser version and operating system
Screenshots or recordings: Visual evidence of the issue when possible
Project link: A link to the project where the issue occurred (if applicable)
YouTube Tutorials
Explore Flux video tutorials, crash courses, and recorded events.
Contact Us Directly
Email help@flux.ai if the other support options do not resolve your issue.
Troubleshooting Common Issues
Account Access Problems
Reset your password through the login page
Clear your browser cookies and cache
Ensure you're using the email address associated with your Flux account
Design Import/Export Issues
Attach the design files in Chat → Attach File and ask Flux to import them.
If an import from the menu does not work:
Check that your files are in a supported format
For large designs, try importing in smaller sections
Verify that all required files are included in your import package
Performance Concerns
Close unnecessary browser tabs to free up memory
For complex designs, consider breaking them into modules
Use the object tree to hide layers or components not currently being worked on.